RESERVING YOUR EVENT:
CALL AS SOON AS POSSIBLE. QUANTITIES ARE LIMITED AND AVAILABILITY IS ON A FIRST COME FIRST SERVE BASIS. TO RESERVE YOUR EVENT DATE A 50% DEPOSIT IS REQUIRED AND CAN BE PAID BY CASH, CHECK OR MONEY ORDER. THE DEPOSIT BECOMES NON-REFUNDABLE IF THE ORDER IS CANCELLED THIRTY DAYS BEFORE A SCHEDULED EVENT. IF YOU ARE UNSURE OF THE EXACT NUMBER OF GUESTS, WE CAN ALWAYS MODIFY THE RESERVATION TO SUIT YOUR NEEDS.
HOW DO I GET A QUOTE FOR MY PARTY OR EVENT?
A QUOTE CAN ALSO BE GIVEN OVER THE PHONE WHEN YOU ARE RESERVING YOUR EVENT. THE MOST CONVENIENT WAY IS ON-LINE. CLICK ON GET AND INSTANT QUOTE.
ALL THAT IS NEEDED IS TO ENTER AN E-MAIL ADDRESS AND THE ZIP CODE OF WHERE THE EVENT WILL BE HELD. IF WE DON’T SERVICE YOUR AREA IT WILL LET YOU KNOW.
The Advantage of renting from Holladaymakers is you will pay for the setup and pickup of all your rental items in one price. BE ASSURED THAT THE PRICE YOU ARE QUOTED IS THE PRICE YOU WILL PAY FOR SET UP OF ALL YOUR RENTAL ITEMS.
HOW DOES PRICING WORK?
PRICING IS BASED ON ONE FULL DAY OF RENTAL. IF YOU NEED ADDITIONAL TIME CALL US FOR MORE INFORMATION.
WHEN IS FINAL PAYMENT DUE?
FINAL PAYMENT IS DUE ON DELIVERY.
YOU MAY PAY IN FULL WHEN YOU RESERVE YOUR DATE.
YOU MAY ALSO PREPAY AT ANYTIME PRIOR TO DELIVERY.
WE ACCEPT CASH, CHECK, OR MONEY ORDERS.
DO YOU DELIVER TO MY CITY/TOWN?
WE DELIVER TO MOST CITIES WITHIN THE CHICAGO METROPOLITAN AREA. IN ORDER TO FIND OUT IF WE DELIVER TO YOUR CITY, PLEASE GET AN ONLINE QUOTE OR GIVE US A CALL.
WHAT ARE YOUR DELIVERY FEES ?
FEES FOR DELIVERY SERVICE ARE BASED UPON LOCATION AND SPECIFIC SERVICES REQUESTED. CALL OUR SERVICE REPRESENTATIVE FOR DETAILS.
WHAT DAY AND TIME WILL YOU DELIVER MY ITEMS?
FOR SATURDAY EVENTS, DELIVERY IS NORMALLY DONE ON FRIDAY PRIOR TO THE EVENT. FOR SUNDAY EVENTS DELIVERY WILL NORMALLY BE ON SATURDAY.. EXACT TIMES FOR DELIVERY ARE SCHEDULED ON THE WEDNESDAY PRIOR TO YOUR EVENT.
WE WILL CALL YOU ON THURSDAY TO CONFIRM YOUR ORDER AND GIVE YOU AN ESTIMATED DELIVERY TIME .
OCCASIONALLY, OUR DELIVERY PERSONNEL WILL BE DELAYED BY TRAFFIC OR WEATHER CONDITIONS . IF THIS HAPPENS, OUR DELIVERY PERSONNEL WILL CALL YOU TO KEEP YOU UPDATED ON THE PROGRESS OF THE TRUCKS AND GIVE YOU AN UPDATED TIME OF DELIVERY.
WHAT IF I NEED A SPECIAL TIME FOR DELIVERY OR PICK-UP?
WE WILL TRY TO ACCOMMODATE YOUR REQUEST FOR ANY SPECIAL DELIVERY OR PICK-UP WHENEVER POSSIBLE. EXTRA CHARGES MAY APPLY WHEN A “SAME DAY DELIVERY AND PICK-UP” OF RENTAL ITEMS IS NEEDED.
DO I HAVE TO BE HOME FOR DELIVERY?
WE RECOMMEND THAT YOU OR A REPRESENTATIVE BE PRESENT AT THE TIME OF DELIVERY TO ENSURE THAT YOUR ITEMS GET DELIVERED TO THE CORRECT LOCATION. ALSO, ALL EQUIPMENT SHOULD BE INSPECTED AND COUNTED AT TIME OF DELIVERY, AND ANY DEFECT OR WRONG COUNT WILL BE CORRECTED AT THAT TIME. IF EQUIPMENT IS NOT READY AT TIME OF PICK- UP, AN ADDITIONAL FEE, PLUS ANY ADDED RENTAL FEES WILL BE CHARGED.
WHAT HAPPENS IF ITEMS ARE DAMAGED OR LOST?
THE CUSTOMER IS RESPONSIBLE FOR ALL RENTAL EQUIPMENT FROM THE TIME OF DELIVERY TO TIME OF PICK-UP. THE CUSTOMER WILL BE CHARGED REPLACEMENT OR REPAIR COST FOR DAMAGED, LOST. STOLEN BURNED, AND MISSING ITEMS.
DO YOUR PERSONNEL SET UP THE EQUIPMENT?
AREAS MUST BE CLEARED FOR OUR CREW TO SET UP AND TAKE DOWN CANOPIES AND TENTS. ALL TENTS WILL BE PROPERLY SET-UP AND SECURED BY OUR TRAINED PERSONNEL. ALL OTHER ACCESSORIES WILL BE INSTALLED PER THE CUSTOMER’S REQUEST. TABLES AND CHAIRS WILL BE SET UP UNDERNEATH THE TENT OR IN A DESIGNATED LOCATION THAT DOESN’T REQUIRE GOING UP AND DOWN STAIRS.
SHOULD I DO ANYTHING WITH THE ITEMS BEFORE YOU PICK THEM UP?
WE WOULD LOVE IT IF YOU COULD WIPE DOWN TABLES AND REMOVE TAPE. ALSO, REMOVE WASTE FROM CHAIRS AND LEAVE THEM UNDER THE TENT.
PLEASE DO NOT ATTEMPT TO TAKE DOWN THE TENT STRUCTURE.
CAN YOU INSTALL TENTS OVER DECKS, PATIOS, OR DRIVEWAYS?
YES. OUR PARTY TENTS AND E Z POP- UP TENTS CAN BE INSTALLED OVER DECKS, PATIOS, AND DRIVEWAYS GIVEN THE SPACE NEEDED.
PLEASE LET US KNOW WHAT TYPE OF SURFACE YOU HAVE FOR INSTALLATION OF TENT.
ARE YOUR TENTS FIRE RETARDENT?
ALL OUR TENTS HAVE A FLAME RETARDANT. NO COOKING, GRILLING, OR BARBECUING UNDER OR/IN TENTS AND CANOPIES.